Satisfaction Guarantee

Purchase any product from Global Shop Direct and try it in the comfort of your own home for 30 days. If for whatever you're not completely satisfied then return the product within 30 days. Global Shop Direct will refund any payments made (excluding delivery) and cease any further billing.

Returns

If you are not satisfied with the product you've ordered you can return it to us if it is within the 30 day satisfaction guarantee period. Please check the date on your invoice sent with your order to ensure that you are within this period. Unfortunately we cannot accept returns outside this period.

To return your product, please contact customer service on 1300 137 598 to obtain a Return Authorisation Number. You'll be given an address for you to return your goods to. After you've returned your product please allow up to 28 days for a refund to be issued. If the item did not comply with our return policy you'll be contact in writing. For any questions please contact customer service on 1300 137 598.